Refund and Returns Policy – Cash and Carry Beds

Refund, Returns & Shipping Policy

Cash and Carry Beds

Terms & Conditions

All contracts between Cash and Carry Beds and the customer are governed by English law. Any disputes will be subject to the jurisdiction of the English Courts.
If any part of these terms is found to be unlawful, void, or unenforceable, the remaining terms will continue to be valid and enforceable.

Returns & Inspections

If you return a product claiming it is defective, our technicians will inspect the item to verify the issue.

If the product is confirmed to be faulty, you will be entitled to a refund, repair, or replacement in accordance with the Consumer Rights Act 2015.
If the product is not faulty, it will be returned to you and transport costs will be charged. The item may be held until return delivery charges are paid.

Availability & Delivery

All items are subject to stock availability.
If an item is unavailable, we may offer a similar alternative of equal quality and price.
Delivery dates are estimated and delays may occur beyond our control. We are not liable for losses caused by delivery delays.
Delivery and assembly charges are non-refundable.
Customers must ensure correct size, colour, and access to their property before ordering.

Refunds & Consumer Rights

Under the Consumer Rights Act 2015, you may be entitled to a refund, repair, replacement, or compensation if goods are:

Faulty
Not as described
Not fit for purpose

This applies to sale items and full-price items alike.

Cancellation Policy

Orders cancelled within 14 days of placement will incur a 50% cancellation fee.
After 14 days, cancellations are not permitted.
“Sold as Seen” items are non-refundable and non-exchangeable.

Online & Distance Orders (Consumer Contracts Regulations 2013)

If you place an order online, you have the right to cancel within 14 days of receiving your goods.

If items are delivered separately, the 14-day period starts from the day the last item is received.
You may cancel by refusing delivery or following our returns process.

Exclusions (Non-Returnable Items)

Returns are not accepted unless faulty for:

Made to Order Furniture (custom-made items)
Mattresses – for hygiene reasons, mattresses cannot be returned or exchanged once unsealed, opened, or used

Mattresses can only be returned if:

Unused and still sealed in original packaging, or
Faulty or damaged on delivery

Mattress Policy

Once a mattress is opened, unwrapped, or used, it cannot be returned or exchanged for hygiene reasons.
Refunds or replacements are only available if the mattress is:

Faulty
Damaged on delivery
Not as described

Unopened mattresses must be returned in original packaging and resale condition.

Order Amendments

Items cannot be added once an order is placed.
Items cannot be removed from an order after placement (unwanted items must be returned after delivery).
Delivery addresses cannot be changed once the order is placed for security reasons.

Made to Order Furniture

For bespoke or made-to-order furniture:

Changes or cancellations must be made within 48 hours of placing the order.
Email: info@cashandcarrybeds.com with your order number.
After 48 hours, no cancellations or amendments are accepted.

Returns After Delivery

If you return eligible items after delivery:

We will refund the product cost only (delivery charges are non-refundable).
Deductions may apply if items are used, damaged, incomplete, or poorly packaged.

Faulty or Damaged Items

Your statutory rights remain unaffected.
If goods are faulty, damaged, missing, or not as described, you are entitled to a refund, repair, or replacement.

Returns Policy

You may return most new and unopened items within 30 days of delivery for a full refund.

If the return is due to our error (wrong item or defective product), we will also cover return shipping costs.

Refund processing timeline:

5–10 business days for the return to reach us
3–5 business days for inspection
5–10 business days for your bank to process the refund

Total time: up to 4 weeks

How to Return an Item

Log in to your account
Go to My Account → Complete Orders
Click Return Item(s)
Once processed, you’ll receive a confirmation email & refund notification

Shipping Policy

We ship to most locations worldwide (some items may have international restrictions).

Delivery times are based on:

Product availability
Selected shipping method
Courier timelines

Shipping rates are calculated based on item weight and rounded up according to courier policy.